Some of our Frequently Asked Questions
Yes, we charge for our services. Although we work with small margins, we are a for profit company doing our bit for the environment 🙂
You can book our services online via our website, alternatively you can email or call us directly with the details listed on our Contact Us page.
Our company ethos is to recycle as much as we can and divert from landfill wherever possible. We achieve this by means of reuse, donations and resale. Anything unfit for recycling will be taken to a licensed waste transfer station where it is processed and helps towards producing renewable energy resources for the UK.
We are licensed by the Environment Agency to handle all non-hazardous waste materials. This typical includes most items found within properties and businesses. Our teams will inform you of anything we are not licensed to remove.
We are unable to remove anything hazardous such as Asbestos, oil, petrol, diesel, gas bottles, clinical or biological waste, batteries, tyres or paint.
We offer a no obligation estimate over the phone or email. We charge by the amount of waste removed, each job will vary depending on the quantity and load time. Contact our friendly staff for further information.
Your initial query will be responded to within 24 hours of submission. We operate a 7 day collection service and typically ask for 24 hours’ notice when booking in a collection. We do offer a same day service depending on availability, please contact our offices to speak with our friendly staff for further information.
All cancellations requested within 48 hours of an appointment are subject to a minimum booking fee charge of £49 + VAT. Rescheduling an appointment with less 48 hours’ notice also will incur the minimum booking fee charge.
What our clients say about us
Very impressed by the prompt clearance of my flat, they were very quick and very helpful. The staff were really friendly and generally made the experience a pleasant one, I will definitely by using you again if need be.
Billy Hawkes